Customer Service - TOS - Cookies

Common Questions - Terms of Service and Cookies Policy. Choose the Questions You May Have Below.

You may place an order 24 hours a day - 7 days a week. To place an order - simply select the BUY link on our online shopping pages. We now use PayPal. When you use PayPal - your financial information is not shared with the merchant. Once your payment is complete - you will be emailed a receipt for this transaction - from PayPal and - another - from JAN VOICH DESIGNS (DBA for Jan Voich and Associates, SL). The name that appears on your bank statements for your purchases is: PAYPAL*JANVOICHASS.
We accept Visa - Master Card - American Express and Discover with online PayPal payments.
Protecting your order information is a priority. When you place an order we offer a secure server for both your credit card and personal information. The secure server software (SSL) encrypts all information before it is sent. Your personal information is decoded by us and your credit card information is decoded directly by the payment system. Only PayPal is permitted to view your credit card number.
Payments are processed via Paypal and a Paypal account is not required. The paypal system will guide you through the transaction using any major credit card or a PayPal account. There are no additional taxes added to the price for the US. You only pay the product and shipping.

For the EU - VAT charges will be billed to you with a separate invoice. VAT is not included in the prices.
We do give discounts for large quantites.

The following shipping costs will be added to the purchase price of each item when you check out and before paying.
  • Up to $49.00 $10
  • $49.01 - $85.00 $16
  • $85.01 - $191.00 $25
  • $191.01 - $295.00 $40
  • $295.01 - $1300.00 $78 - additional shipping charges may apply.
All shipping charges are what we pay the companies. We do not add on to their prices - and in many cases - actually pay for part of your costs.

The prices - will appear on your checkout page - before you enter your final payment information.

Pack & Perch Beach Chairs are shipped from El Segundo, CA 90245 via UPS Ground - within the 48 Contiguous States.

International orders are shipped USPS - the fees will be emailed to you with an invoice for extra shipping and handling.
We offer Worldwide Delivery. Items up to $49.00 - are shipped by Air Mail.

Other items are shipped UPS EXPRESS SAVER - extremely reliable - deliveries will arrive approximately 3-4 business days after they have been sent - depending on destination.

Please note there are no weekend deliveries. We will confirm your order via e-mail.
For International orders - our experience indicates that the products we offer should not be detained in customs for any reason.

International Buyers Please Note: Import duties - taxes - and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
You will be able to track your order with the tracking number and link we send you with your order confirmation. We will E-mail you the Shipment number as soon as the order has been dispatched and you simply write it in. We also sign you up for automatic shipment notifications from the shipping companies.
Items purchased from JAN VOICH DESIGNS may be returned within 15 days of purchase. Following your notification by e-mail to us of your intent to return products - please re pack your unused merchandise - enclose a copy of the invoice - “RMA” Authorization - certify and insure the package and send it by UPS to:

Jan Voich Designs c/o Bonilla 929 Dune Street El Segundo, CA 90245

For questions concerning returns - please contact us

All Returns require issuance of a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact our customer service department at info@jvoichdesigns.com.
We will refund the amount of the items returned to your credit card account once we receive the merchandise in the same condition in which it was sent.

Shipping and handling charges are nonrefundable. All returns must include return address and phone number. In the event that we paid more than what we charged you for shipping - the actual shipping amount paid by us will be deducted from the return amount.

If your merchandise arrived damaged - please contact us immediately and we will send you refund instructions.

All Returns require issuance of a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact our customer service department at info@jvoichdesigns.com.
JAN VOICH DESIGNS is committed to ensuring the privacy of our customers. The personal information that you provide when making a purchase or subscribing to our page remains on our secure server and is kept confidential. Information collected from our Web server is anonymous and helps us to see which items of JAN VOICH DESIGNS are more popular. This allows us to improve the quality of your online shopping experience by offering more of the products and designs you prefer.
Our Goal is to provide you - with exclusive - quality products - designed in our Studio - and made to last a lifetime or more. We treat each order with rapid deliveries - answering all questions immediately via emails and phone.

Terms of Service

Terms of Web Site Use and Disclaimer Updated: JANUARY 18 2017

All site design - text - graphics - images - interfaces and the selection and arrangements thereof - are proprietary to JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL.
Permission is granted to print in hard copy portions of this Web site for the sole purpose of placing an order with us. Any other use of materials on this Web site - including reproduction for purposes other than those noted above - distribution - modification or republication - without prior written permission of JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL is strictly prohibited.
All trademarks - service marks - and trade names registered or not (collectively the Marks) are proprietary to JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL or other respective owners that have granted JAN VOICH DESIGNS and Jan Voich & Associates SL the right and license to use such marks.
All Designs and images are protected under copyright law. Unauthorized reproduction or use is prohibited. Copyright © 1995 - 2017 Jan Voich and Associates, SL All Rights Reserved. Any legal processed will be conducted in the states of California - New Mexico USA or Spain.
Patent and licensing inquiries: Email INFO@JVOICHDESIGNS.COM. Pack and Perch is a Trade Mark of Jan Voich and Associates, SL. All Rights Reserved. PATENTED. ALL PATENT INFRINGEMENTS WILL BE ENFORCED. Needlepoint Designs by Samantha Taylor and Samantha Taylor are Trade marks of Jan Voich and Jan Voich and Associates, SL All Rights Reserved. All Samantha Taylor Designs images are protected under copyright law. Unauthorized reproduction or use is prohibited. Copyright © 1995 - 2017 Jan Voich and Jan Voich and Associates, SL All Rights Reserved.
You may not reproduce, modify, create derivative works, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Content on our websites. NOTE: crawling the website contents is permissible if done in accordance with the provisions of our robots.txt file, however, scraping the sites without the prior consent of JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL is expressly prohibited.
JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL is the exclusive owner of all content on the websites, that the websites cannot be used for commercial activities, and that no automated systems or software are authorized or allowed to extract data from the website for commercial purposes - including - however not limited to: use of meta tags, hidden text or metadata with our trademark, logo, URL or product names without our written consent.
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on JAN VOICH - JAN VOICH DESIGNS and JAN VOICH AND ASSOCIATES (hereinafter *owners*) Online Services and Content belong to the *owners* and/or third parties (which may include you or other users.) The *owners* reserve all of its rights in Content and Online Services.
Nothing in the Terms grants you a right or licence to use any trade mark, design right or copyright owned or controlled by the *owners* or any other third party except as expressly provided in the Terms. You will not collect content or information, or otherwise access our websites, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN AS IS BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, JAN VOICH DESIGNS AND JAN VOICH & ASSOCIATES, SL DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED, WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, JAN VOICH DESIGNS AND JAN VOICH & ASSOCIATES, SL DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.
We do not offer discounts other than those published within this site. For large quantites please contact us.
Price and availability information is subject to change without notice.
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (External Sites). JAN VOICH DESIGNS and Jan Voich & Associates SL are not responsible for the availability of - or the content located on or through - any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
We do take custom orders - time permitting. Should you be interested - please contact us via email:
We do sell wholesale - please inquire

COOKIES POLICY

Cookies Policy

Our website uses Cookies which enable us to improve the website performance for you and other visitors to the site. By using our website and agreeing to this policy, you consent to our use of Cookies.
If you do not know what cookies are, or how to control or delete them, then we recommend you visit - http://www.aboutcookies.org for detailed guidance. Below is a description of the cookies we use on this site and what we use them for.
Currently we operate an *implied consent* policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser*s anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc).
These are cookies that are set by this website directly. We do not use any First party Cookies.
We use StatCounter Analytics to collect information about visitor behaviour on our website. StatCounter Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. These Cookies enable us to: Improve the usability of the website Deliver an efficient site for you to view as anticipated Review customer use of the site and movement throughout Allow for continual development to the site to make it more functional for you - our end user To recognise your computer when you visit our website To track your navigation of our website, and to enable the use of the Search feature on our website Provide additional accessibility options for you such as change in viewing options eg font size etc. This Analytics data is collected from pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. Duration: 5 years The StatCounter Cookie determines whether you are a first-time or returning visitor to our website and to estimate the number of unique visits to the site. No personal information is stored in the cookie. The Cookie is persistent with a life of 5 years. You can refuse all StatCounter analytics cookies - learn more here. You can find out more about StatCounter Analytics position on privacy as regards its analytics service at http://statcounter.com/about/legal
Social Media Cookies Use of links from this site to social media and similar sites such as Facebook, Twitter, Google+ AddThis YouTube etc may result in cookies being placed on your machine by those organisations and their associates.
Otherwise - cookies are wonderful - yet - the ones we like are so fattening.
We also eat cookies and similar delights - at tea time (with moderation).

If you ever drop by for a visit - we will always be serving cookies and such - for your enjoyment !!

Etcs

Feel free to email or phone us - with any questions - to provide some feedback on our products - give us suggestions for new ideas and themes - or to just say hello !

info@jvoichdesigns.com

TOLL FREE - 1.888.606.9222